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Manual issued in conformity with ISO 41001

This manual has been prepared for the purpose of defining your organization’s interpretation of international standard, ISO 41001:2018, and to demonstrate how the organization conforms to this standard. As a source document, it is uncontrolled. Copies of this document should, however, be controlled with updates marked as such and notifications to this effect included in Internal Audit Reports submitted to FMS Audit. Click on the icon to browse the relevant clause or download a copy of the manual.

Version 2.3 Released July 16, 2021

1 SCOPE

Sets out the intended outcomes of the Facility Management System, which should be aligned with the context of the demand organization (i.e. client/customers).

2 NORMATIVE REFERENCES

Provides details of the reference standards or publications relevant to the ISO 41001 standard and which should be used in conjunction with it.

3 TERMS AND DEFINITIONS

Details terms and definitions found only in the ISO 41001 standard as additional to terms and definitions in related standards, especially ISO 41011.

4 CONTEXT OF THE ORGANIZATION

Determines why the organization exists and sets out how it identifies internal and external issues that can impact on the intended outcomes.

5 LEADERSHIP

Outlines the need to integrate requirements into the organization’s core business processes to assure the intended outcomes and allocation of the necessary resources.

6 PLANNING

Emphasizes risk-based thinking to ensure that risks are addressed, by proactively managing risk events and risk responses to reduce the need for corrective actions later.

7 SUPPORT

Addresses the context, commitment and planning that the organization needs and the resources and communication required to meet its objectives and the intended outcomes.

8 OPERATION

Addresses in-house and outsourced processes, while the overall process includes criteria to control them, as well as managing planned and unintended change.

9 PERFORMANCE EVALUATION

Determines what, how and when practices and procedures are to be monitored, measured, analysed and evaluated as part of Internal Audits and Management Reviews.

10 IMPROVEMENT

Addresses nonconformities, corrective actions and strategies for improvement on a continual basis as well as lessons learned that can be usefully inroduced into routine practice.